[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-106-1-social-work-management-020":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-106-1-社會工作管理-020","sw-106-1-social-work-management-020",106,1,true,20,"社會服務領域常用的品質要素，「能夠以一致和穩定的方式提供服務，即使不同服務對象與時間，仍極少變動。」指的是下列那一種要素？",{"A":15,"B":16,"C":17,"D":18},"保證性","才能、技術和知識","可靠性","公平性","C",null,[],"本題考點是服務品質構面的辨識。依 Parasuraman、Zeithaml 與 Berry 的 SERVQUAL 服務品質架構,「可靠性(reliability)」指能以一致、穩定且正確的方式履行承諾的服務,不因服務對象與時間不同而變動,與題幹敘述相符,故選 C。A 保證性(assurance)指員工的知識、禮貌與讓人信任的能力,重點在信任感而非一致性。B 才能、技術和知識描述的是服務人員的專業勝任能力,非「一致穩定提供」之義。D 公平性強調不同對象獲得無差別待遇,重點在公正而非跨時間的穩定一致。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-106-1-social-work-management-019","在規劃組織員工訓練過程（training process）或訓練計畫時，不會考慮下列那個步驟？",19,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-106-1-social-work-management-021","方案評估之類型中，「檢驗提供服務與使用資源之間的比值（ratio）」是那一種方案評估之類型？",21,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-106-1-social-work-management-018","以下有關非營利組織資訊揭露（information disclosure）的說明，何者有誤？",18,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-106-1-social-work-management-022","「某機構正在等候進住的人數」之陳述，是屬於下列何種需求評量的類型？",22,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-106-1-social-work-management-017","為了確保人力需求的適當性，執行人力資源規劃（human resources planning）是必要的工作。下列何者與人力資源規劃無關？",17,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-106-1-social-work-management-023","服務數量可透過服務單位（units of service）的界定來測量。下列對於測量服務的單位之敘述，何者錯誤？",23,1787299234091]