[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-107-1-social-work-management-021":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-107-1-社會工作管理-021","sw-107-1-social-work-management-021",107,1,true,21,"在多元化的社會發展趨勢下，要求服務供給者具備多元文化能力，避免服務的社會排除。試問這項管控服務品質的作法，比較偏向要確保下列何種特性？",{"A":15,"B":16,"C":17,"D":18},"同理性（empathy）","保證性（assurance）","回應性（responsiveness）","公平性（equity）","D",null,[],"本題考點是社會服務品質構面的辨識。依 Parasuraman、Zeithaml 與 Berry 的 SERVQUAL 五構面(有形、可靠、回應、保證、同理),Martin 為人群服務增列「公平性(equity)」,指服務應公平提供給所有群體,不因文化或身分差異而遭排除。題幹要求具備多元文化能力、避免社會排除,重點在確保不同群體公平取得服務,正是公平性,故選 D。A 同理性指設身處地關注個別需求;B 保證性指人員知能與禮貌所建立的信任;C 回應性指迅速提供服務的意願,皆非群體公平近用的概念。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-107-1-social-work-management-020","從社會服務方案的時間架構（time frames）而言，預期目標達成的三種層次成果，以下何者錯誤？",20,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-107-1-social-work-management-022","志願服務人力是政府及民間非營利組織推展業務的重要資源之一。試問下列何者對「志願服務特質」的描述較為適切？",22,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-107-1-social-work-management-019","下列有關社會服務「方案假設」敘述，何者錯誤？",19,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-107-1-social-work-management-023","當組織努力提供員工一個適當的工作環境及設施，以增進其組織認同，進而降低離職率。試問這個組織比較偏向實踐下列那種人力資源管理功能？",23,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-107-1-social-work-management-018","某地方政府社會局今年編列 500 萬，針對該縣市 6 歲以下幼兒進行發展遲緩篩選。經辦理 30 場次篩選活動，計 3,258 人次檢查，幾乎達到預計人數，並篩選出 205 位疑似遲緩者，轉介相關單位接受相關處遇，績效顯著較往年提升 30%。依方案服務邏輯模式概念，以下敘述何者錯誤？",18,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-107-1-social-work-management-024","當社會工作者面臨處遇失當的「申訴」時，督導適時協助社會工作者釐清專業責任，並一起完成答辯書的撰寫，以完成服務責信工作。試問督導比較側重執行下列何種督導功能？",24,1787299237307]