[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-107-1-social-work-management-034":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-107-1-社會工作管理-034","sw-107-1-social-work-management-034",107,1,true,34,"社會服務機構經常面對危機發生與處理，有關危機的敘述，何者正確？",{"A":15,"B":16,"C":17,"D":18},"對社會服務機構而言，危機發生未必全然不好","機構不同於個人，管理者其實無法事先發覺危機，僅能發生後立即處置","危機處理率先關注的是事件本身檢討才是最重要的","必須考量機構於社會觀感與評價，重於真相公布","A",null,[],"本題考點是危機管理的基本觀念。依危機管理理論,「危機即轉機」——危機雖對機構造成威脅,也可能促使組織檢視缺失、學習與改革,因此對社會服務機構而言未必全然不好,A 正確。B 錯在危機管理理論強調危機有生命週期與前兆,管理者可透過訊號偵測、預警與演練事先發覺並預防,並非只能事後處置。C 錯在危機處理當下應率先關注人員安全與損害控制,事件本身的檢討屬事後復原與學習階段的任務。D 錯在危機溝通首重誠實公布真相,若將機構的社會觀感與評價置於真相之上,反而會加深信任危機。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-107-1-social-work-management-033","下列團體或組織間衝突型式的描述，何者錯誤？",33,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-107-1-social-work-management-035","機構發生重大違規事件，危機處理之後已到達復原階段。下列管理者或主事者應該呈現態度的描述，何者比較不適當？",35,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-107-1-social-work-management-032","下列有關科層管理對於當今社會工作實務運作限制的描述，何者錯誤？",32,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-107-1-social-work-management-036","下列有關員工薪資制度設計主要目的之描述，何者錯誤？",36,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-107-1-social-work-management-031","某心智障礙住宿機構爆發員生遭到工作人員性侵害事件，引起社會軒然大波與媒體關注。下列機構主事者第一時間處理應該注意事項的敘述，何者比較不適當？",31,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-107-1-social-work-management-037","兒少福利服務中心為拓展兒少服務人數，因而增加外展服務的次數與晚間的服務時間。試問該中心調整的比較傾向是行銷組合中的那一要項？",37,1787299237412]