[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-sw-107-1-social-work-management-039":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-107-1-社會工作管理-039","sw-107-1-social-work-management-039",107,1,true,39,"下列有關平衡計分卡（Balanced Scorecard）的描述，何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"它是組織策略規劃後的實踐與管理工具","組織的策略地圖（strategy map）將組織願景、策略目標（strategic objectives）及績效指標串連起來","關鍵績效指標（key performance indicators）又可分為領先指標（leading indicators）及風險指標（risk indicators）","關鍵績效指標（key performance indicators）源自於策略目標（strategic objectives）的選取結果","C",null,[],"本題考點是平衡計分卡的基本架構。依 Kaplan 與 Norton 的平衡計分卡理論,關鍵績效指標(KPI)區分為「領先指標(leading indicators)」與「落後指標(lagging indicators)」:前者預測未來績效,後者衡量已發生的結果;C 把落後指標誤植為「風險指標」,不符 BSC 的標準分類,故 C 錯誤,為本題答案。A 正確,BSC 是策略規劃後的實踐與管理工具;B 正確,策略地圖將願景、策略目標與績效指標串連成因果鏈;D 正確,KPI 是依策略目標選取而來。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-107-1-social-work-management-038","當某非營利組織行政主管在會議中報告：今年度的服務單位成本遠高於預算編列時的概算。試問此行政主管的說法比較偏向下列那一種組織績效評估的觀點？",38,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-107-1-social-work-management-040","公、私部門皆須管理與責信，但其管理過程與實務運作並不完全相同。試問下列敘述何者最不適切？",40,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-107-1-social-work-management-037","兒少福利服務中心為拓展兒少服務人數，因而增加外展服務的次數與晚間的服務時間。試問該中心調整的比較傾向是行銷組合中的那一要項？",37,{"webId":37,"stem":38,"number":10,"year":9,"session":39},"sw-107-2-social-work-management-001","韋恩博（Weinbach）強調社會工作者都是管理者，從事直接服務不但需要運用個案管理與團隊管理的知能，從事行政、方案、社區等間接服務時，更需要各種管理知識，下列說明何者正確？",2,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-107-1-social-work-management-036","下列有關員工薪資制度設計主要目的之描述，何者錯誤？",36,{"webId":45,"stem":46,"number":39,"year":9,"session":39},"sw-107-2-social-work-management-002","管理者在組織中指導他人活動，必須擁有持續改善組織的各種技能，包括技術性技能（technical skill）、概念性技能（conceptual skill）、人群關係技能（human relationship skill）、政治性技能（political skill）。不同管理層級者會具備不同的技能，下列敘述何者錯誤？",1787299237470]