[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-108-1-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-108-1-社會工作管理-030","sw-108-1-social-work-management-030",108,1,true,30,"某家庭暴力防治中心，為針對反覆受暴婦女提升社會服務績效，決定將當地社區婦女反覆被通報受暴比例降低，以及通報介入後處遇改變婦女成為更具有自我保護能力等的比例，這樣的服務績效是指下列何者？",{"A":15,"B":16,"C":17,"D":18},"效率（efficiency）","效能\u002F效益（effectiveness）","品質（quality）","產出（output）","B",null,[],"本題考點在辨析服務績效的四種面向：效率、效能\u002F效益、品質、產出。題幹欲降低社區婦女反覆受暴比例、並提升受暴婦女自我保護能力的比例，衡量的是「服務是否達成預期的結果與影響」，屬效能\u002F效益（effectiveness），故選 B。A 效率（efficiency）指投入與產出之比（用最少資源做最多事），非結果面；C 品質（quality）指服務過程與內容的良窳；D 產出（output）指服務的數量計數（如服務人次、開案數），而題幹關注的是「處遇後受暴比例下降、能力提升」這種結果改變，屬成效（outcome）層次，對應效能。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-108-1-social-work-management-029","有關目標管理（management by objective, MBO）實際運作中可能出現的限制，下列何者錯誤？",29,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-108-1-social-work-management-031","一位身心障礙住宿機構主任，面臨政府組織經營績效評鑑在即，以及處理員工高離職率問題。評鑑資料的事前準備非常辛苦，卻有助於印證領導者經營管理績效；員工離職率處理，可以減緩照顧人力不足，且避免評鑑時開天窗，但留住劣質員工又造成影響優質同仁感受，打擊士氣，不曉得該如何面對與抉擇，這是何種衝突？",31,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-108-1-social-work-management-028","下列敘述何者最接近老人安養機構的使命（mission）層次？",28,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-108-1-social-work-management-032","社會服務機構常出現團體或組織間的衝突，衝突通常有三種類型，下列何者錯誤？",32,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-108-1-social-work-management-027","有關組織的目的（goals）、使命（mission）以及目標（objectives）三者之間的敘述何者正確？",27,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-108-1-social-work-management-033","衝突處理者使用兩全其美的雙贏策略，考慮雙方最有利的解決問題方式，是屬於下列何種衝突因應策略？",33,1787299248571]