[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-sw-108-1-social-work-management-039":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-108-1-社會工作管理-039","sw-108-1-social-work-management-039",108,1,true,39,"相較於商業品質，關於社會服務品質的特性，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"服務過程中使用者很少參與","品質不易事先測量及獲得保證","品質創造滿足需求後可能造成資源排擠","涉入的利害關係人及其動機較複雜","A",null,[],"本題考點在於社會服務品質相較於商業品質的特性辨識,屬反向選錯題。依社會服務品質理論,社會服務屬人群服務,具高度「共同生產(co-production)」性質,使用者在服務過程中高度參與、與服務者互動共同創造品質,因此 A「服務過程中使用者很少參與」的敘述與社會服務特性相反,為錯誤選項,選 A。B 正確,社會服務品質具無形性,難以事先測量與保證。C 正確,服務品質提升滿足需求後,因資源有限可能排擠其他對象的資源。D 正確,社會服務涉入的利害關係人(案主、家屬、機構、政府、社會大眾)眾多且動機複雜。三個正確選項共同描繪社會服務品質「無形、共同生產、多元關係人」的特徵,唯 A 與此背道而馳。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-108-1-social-work-management-038","「採用不同給付方式」是屬於社會服務契約委外的何種管理機制？",38,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-108-1-social-work-management-040","在財務管理上要瞭解環境、服務對象、專業價值及服務操作方式，是下列何者的主要職責？",40,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-108-1-social-work-management-037","設計一套管理過程，來控管營運與財務，促使績效成長並防弊興利，這一套涵蓋組織各層面的管理過程稱為：",37,{"webId":37,"stem":38,"number":10,"year":9,"session":39},"sw-108-2-social-work-management-001","一般而言，管理一個部門或組織要能具備特定技能方能勝任，在下列各項管理技能中，那項管理技能往往會隨著組織內層級之降低而遞減？",2,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-108-1-social-work-management-036","有關「零基預算」的敘述，下列何者錯誤？",36,{"webId":45,"stem":46,"number":39,"year":9,"session":39},"sw-108-2-social-work-management-002","規劃是社會工作管理必要功能之一，請問當組織需要全面性、長期性的計畫，期待藉由規劃達到實現組織願景，此係屬於何種規劃類型？",1787299248678]