[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-1-social-work-management-025":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-109-1-社會工作管理-025","sw-109-1-social-work-management-025",109,1,true,25,"社會服務機構發生重大違規事件，引發社會關注且無法依主管單位要求於特定時間內，完成內部深入的調查報告；你是事件機構的院長，下列處理觀點何者正確？",{"A":15,"B":16,"C":17,"D":18},"應聚焦於局部，才能深入了解","不該出現這些事件，對於機構可說毫無意義，純粹是遺憾不幸事情","事件處理得當，可能帶給機構正面學習機會","該保留重要內情時就保留，適度掩飾是必要的","C",null,[],"本題考點是危機管理與組織學習的態度。依組織危機管理觀點,重大違規或危機雖屬負面事件,但若處理得當,可暴露制度漏洞、促成檢討與改善,對機構是一次正面的學習與強化契機,這正是「危機即轉機」的管理思維,故選 C。A 主張只聚焦局部才能深入,忽略危機需從系統與全局檢視成因,見樹不見林,觀點錯誤。B 認為事件毫無意義、純屬不幸,否定了從危機汲取教訓的可能,是消極逃避的態度。D 主張適度掩飾、該保留內情就保留,違反危機處理應誠實、透明、對外課責的原則,恐衍生二次危機並損及機構信譽,並不正確。院長作為責任者,應採 C 的積極學習立場。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-109-1-social-work-management-024","就有效時間管理而言，運用義大利經濟學家 Vilfredo Pareto 所提出的「80／20 原則」，係屬下列那項策略？",24,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-109-1-social-work-management-026","社會服務品質要素中的確保性（Assurance）其意涵為何？",26,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-109-1-social-work-management-023","若機構藉由將許多小型任務合併成一個較大型的工作，讓工作更具多樣化與趣味性，以預防及減少社工因工作而可能衍生的倦怠感，此作法稱為：",23,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-109-1-social-work-management-027","有關 Pfeffer & Coote（1991）對於福利體系的品質民主觀點，何者錯誤？",27,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-109-1-social-work-management-022","當進行員工培訓時，應包括評估訓練需求、設定培訓目標、擬定培訓計畫、實施培訓計畫、評估培訓計畫的效能等五個步驟。就「評估培訓計畫的效能」而言，下列敘述何者正確？",22,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-109-1-social-work-management-028","某日間照顧中心下午載送老人返家交通車上，因接獲家屬來電要求，將該老人轉送至另外指定地點，這樣的服務符合下列那項品質要素？",28,1787299253496]