[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-1-social-work-management-027":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-109-1-社會工作管理-027","sw-109-1-social-work-management-027",109,1,true,27,"有關 Pfeffer & Coote（1991）對於福利體系的品質民主觀點，何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"回應個別需求","給每個人公平生活機會","讓民眾具有做為公民顧客的權利","一致且劃一的服務才是符合真正公平體系","D",null,[],"本題考點是 Pfeffer 與 Coote(1991)福利服務品質的四種取向,屬反向題(選錯誤者)。依其分類,品質可分傳統的、科學或專家的、管理主義的、與消費者主義(民主)四種取向;其中「民主取向」強調回應個別需求、給予公平的生活機會、賦予民眾作為公民與顧客的權利。選項 D 主張「一致且劃一的服務才是符合真正公平體系」,把公平等同於齊頭式的一致服務,恰與民主取向重視差異回應、依需求提供的精神相反,故 D 為錯誤選項,應選 D。A 回應個別需求、B 給每個人公平生活機會、C 賦予公民顧客權利,三者皆是品質民主觀點的正確內涵,故不選。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-109-1-social-work-management-026","社會服務品質要素中的確保性（Assurance）其意涵為何？",26,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-109-1-social-work-management-028","某日間照顧中心下午載送老人返家交通車上，因接獲家屬來電要求，將該老人轉送至另外指定地點，這樣的服務符合下列那項品質要素？",28,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-109-1-social-work-management-025","社會服務機構發生重大違規事件，引發社會關注且無法依主管單位要求於特定時間內，完成內部深入的調查報告；你是事件機構的院長，下列處理觀點何者正確？",25,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-109-1-social-work-management-029","有關於社會服務的品質界定敘述，下列何者錯誤？",29,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-109-1-social-work-management-024","就有效時間管理而言，運用義大利經濟學家 Vilfredo Pareto 所提出的「80／20 原則」，係屬下列那項策略？",24,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-109-1-social-work-management-030","目標導向績效管理中，規劃時必須考量問題與資源的狀況，係屬 SMART 中的那項原則？",30,1787299253519]