[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-109-1-social-work-management-031":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-109-1-社會工作管理-031","sw-109-1-social-work-management-031",109,1,true,31,"有關社會服務機構績效指標（performance indicator）的敘述，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"績效標準通常指的是提供服務的最高層次的標準","SEA 指標包含投入面的努力指標","SEA 指標包含產出面的成就指標","SEA 指標包含投入產出比率的效率指標","A",null,[],"本題考點是績效指標與 SEA 指標的內涵,屬反向題(選錯誤者)。依績效管理概念,績效標準(performance standard)通常指服務所應達到的「最低可接受水準」或基準門檻,而非最高層次的標準;選項 A 稱績效標準是「提供服務的最高層次的標準」,方向錯誤,故選 A。B、C、D 描述的 SEA 指標(Service Efforts and Accomplishments,服務努力與成就指標)則正確:SEA 涵蓋投入面的努力指標(Efforts,如人力、經費投入)、產出與結果面的成就指標(Accomplishments,如產出量與成效),以及連結兩者的投入產出比率之效率指標(efficiency),三者正是 SEA 的標準組成,故不選。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-109-1-social-work-management-030","目標導向績效管理中，規劃時必須考量問題與資源的狀況，係屬 SMART 中的那項原則？",30,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-109-1-social-work-management-032","有關方案的形成性評估（formative evaluation）的敘述，下列何者錯誤？",32,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-109-1-social-work-management-029","有關於社會服務的品質界定敘述，下列何者錯誤？",29,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-109-1-social-work-management-033","組織中常見的團隊類型，其中廣為人知的「品管圈」是屬於那種類型？",33,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-109-1-social-work-management-028","某日間照顧中心下午載送老人返家交通車上，因接獲家屬來電要求，將該老人轉送至另外指定地點，這樣的服務符合下列那項品質要素？",28,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-109-1-social-work-management-034","若當事者「只有輸贏沒有和局」，係屬於衝突解決策略的那種模式？",34,1787299253559]