[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-109-2-social-work-management-017":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-109-2-社會工作管理-017","sw-109-2-social-work-management-017",109,2,true,17,"「能以可依賴且一致的方式提供產品或服務，使不同服務對象之間的差異達到最小，以及長時間之內不會發生變化。」此為下列那一個品質向度的定義？",{"A":15,"B":16,"C":17,"D":18},"可靠性","近便性","耐久性","回應性","A",null,[],"本題考點為服務品質向度中的「可靠性(reliability)」。可靠性指能以可依賴且一致的方式提供產品或服務,使不同服務對象間的差異達到最小,且長時間內不會發生變化,題幹正是此定義,故選 A。B 近便性指服務地點、時間的可及與方便程度;C 耐久性指產品或服務效果的持久程度;D 回應性指及時、樂意協助服務對象的意願與速度。四者皆為品質構面,惟「一致、穩定、可依賴」對應的正是可靠性。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-109-2-social-work-management-016","「使用服務現況之統計資料」是社會工作方案用以評量需求的方式之一，有關此評量方法的敘述，下列何者錯誤？",16,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-109-2-social-work-management-018","「評估服務對象因接受方案服務而產生那些層面的改變；以及評估方案實施後，對目標人口群、社區、社會產生什麼影響。」此敘述為下列何種方案評估類型？",18,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-109-2-social-work-management-015","「基於兩個相似社區間現有服務的落差來測量需求。」此為下列那種需求？",15,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-109-2-social-work-management-019","評估對方案目標的達成及其成效有重要的影響，為達評估的目的，在正式執行評估前，需有充分的準備並依循適當的步驟，這些步驟的順序應為：",19,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-109-2-social-work-management-014","最佳價值是從新公共管理走向新公共服務的治理模式，下列敘述何者錯誤？",14,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-109-2-social-work-management-020","有關人力資源規劃（human resource planning）的步驟，下列敘述何者正確？",20,1787299255563]