[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-109-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-109-2-社會工作管理-028","sw-109-2-social-work-management-028",109,2,true,28,"有關社會服務全面品質管理策略的敘述，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"是一種對滿足的承諾，要達到「非常好」始可停止","顧客除了組織外部購買者，也包括服務的內部顧客","要求組織員工肩負品質提升之責，即便服務對象也都會有參與機會","應用是以證據為基礎的實務","A",null,[],"本題考點在全面品質管理（TQM）核心精神的正確理解，並找出敘述錯誤者。依TQM「持續改善（continuous improvement）」的根本原則，品質提升是永無止境的歷程，不存在「達到非常好就可停止」的終點，故A敘述違反TQM精神，為錯誤選項，選A。B正確：TQM的顧客同時涵蓋外部購買者與組織內部顧客（下一流程即顧客）；C正確：TQM強調全員參與品質責任，服務對象亦有參與機會；D正確：TQM主張以證據為基礎的實務進行決策與改善。A將持續改善誤植為「有終點的一次達標」，恰與TQM無止境改善的核心矛盾。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-109-2-social-work-management-027","某個基金會承接地方政府委託之身心障礙者個案管理方案，雙方契約規定，承接單位的社會工作者每個月服務案量須達 25 件、辦理社會團體工作 1 場、專題講座 1 場，該承接單位也都如實完成委託事項，依照方案執行邏輯，這樣結果可稱之為？",27,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-109-2-social-work-management-029","目標管理 SMART 原則中，要能對目標達成做判斷，係屬下列那項原則？",29,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-109-2-social-work-management-026","某低收入戶獨居老人住家屋頂漏水，申請住屋修繕補助，政府採簡化申請核銷撥付款行政程序，並提供修繕服務，只要符合福利身分，透過單一窗口式服務（One-Stop Service）完成申請，這種強調申請使用程序上的方便，係屬於下列那種服務品質要素？",26,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-109-2-social-work-management-030","隨著福利意識形態、社會、經濟和政治環境的變化，社會福利的供給模式逐漸轉變到網絡治理模式，有關網絡治理模式的特性，下列何者錯誤？",30,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-109-2-social-work-management-025","某一家育幼院長年缺乏經費擴建院舍，以致宿舍環境不佳，接連發生二起機構院內同性院生性侵害事件，經過院內員工爆料轉述給媒體引起關注與報導，質疑機構的經營與政府監督之能力；社會局（處）須立即採取之作為，下列何者錯誤？",25,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-109-2-social-work-management-031","夥伴關係是網絡治理的基本形式，有關夥伴關係的定義，下列何者錯誤？",31,1787299255661]