[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-110-2-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-110-2-社會工作管理-030","sw-110-2-social-work-management-030",110,2,true,30,"全面品質管理動員組織內的員工，將服務朝向零缺點目標的理念，下列何者不是全面品質管理的實務策略？",{"A":15,"B":16,"C":17,"D":18},"為鼓勵變革、創新、以工作為榮，組織的高層主管需率先積極投入","建立開放性管道，讓民眾獲取所需資訊","品質保證即是注重錯誤發生後進行的控制與檢查","將每位員工的智慧、創意與活力，導引並投入組織目標和品質追求","C",null,[],"本題考點是全面品質管理(TQM)的核心精神:事前預防、全員參與、持續改善、追求零缺點。TQM 主張把品質做在流程之中、於錯誤發生「之前」就預防,而非等錯誤出現後再檢查補救。C 敘述「品質保證即是注重錯誤發生後進行的控制與檢查」正是 TQM 要揚棄的「事後檢驗」舊思維,並非 TQM 的實務策略,故選 C。A「高層主管率先投入」符合 TQM 強調領導承諾;B「建立開放管道讓民眾取得資訊」符合顧客導向與資訊透明;D「導引每位員工的智慧創意投入品質追求」符合全員參與,三者都是 TQM 的正確策略。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-110-2-social-work-management-029","總結評估常常採取外部評估進行，下列何者為外部評估的優點？",29,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-110-2-social-work-management-031","平衡計分卡是一種包括顧客、內部作業流程、財務表現、學習與成長等四個構面組成的績效衡量系統，下列有關平衡計分卡的敘述何者錯誤？",31,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-110-2-social-work-management-028","有關危機管理的敘述，下列何者錯誤？",28,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-110-2-social-work-management-032","相較於一般組織，有關社會服務組織的品質文化，下列敘述何者錯誤？",32,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-110-2-social-work-management-027","社會工作是一項高工作負荷與高壓力的行業，但是有些職業基本上就比其他職業更容易產生壓力，也就是說，這種壓力源與工作本身有關，這是屬於下列何種壓力源？",27,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-110-2-social-work-management-033","社會服務夥伴關係（partnership）不是一種單純的主從或附屬關係，或是一種純粹市場型態的契約。下列有關夥伴關係的敘述何者錯誤？",33,1787299272720]