[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-110-2-social-work-management-031":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-110-2-社會工作管理-031","sw-110-2-social-work-management-031",110,2,true,31,"平衡計分卡是一種包括顧客、內部作業流程、財務表現、學習與成長等四個構面組成的績效衡量系統，下列有關平衡計分卡的敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"將組織的使命轉換成一致的績效量度，平衡地去整合、建構與管理組織的績效指標工具","平衡計分卡強調策略性的思維與策略性的因果關係連結","平衡「原始指標」與「領先指標」","平衡「主觀衡量」與「客觀衡量」","C",null,[],"本題考點是 Kaplan 與 Norton 提出的平衡計分卡(Balanced Scorecard)所強調的各種「平衡」。平衡計分卡的核心之一是平衡「落後指標(lagging indicators,即結果面的成效指標)」與「領先指標(leading indicators,即驅動未來成效的過程面指標)」。C 敘述寫成平衡「原始指標」與「領先指標」,用語錯誤,正確應為「落後指標」與「領先指標」,故選 C。A 說明平衡計分卡把使命轉換為一致的績效量度、整合管理績效指標,正確;B 強調策略性思維與策略因果連結,正確;D 平衡「主觀衡量」與「客觀衡量」也是其特色之一,三者皆對。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-110-2-social-work-management-030","全面品質管理動員組織內的員工，將服務朝向零缺點目標的理念，下列何者不是全面品質管理的實務策略？",30,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-110-2-social-work-management-032","相較於一般組織，有關社會服務組織的品質文化，下列敘述何者錯誤？",32,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-110-2-social-work-management-029","總結評估常常採取外部評估進行，下列何者為外部評估的優點？",29,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-110-2-social-work-management-033","社會服務夥伴關係（partnership）不是一種單純的主從或附屬關係，或是一種純粹市場型態的契約。下列有關夥伴關係的敘述何者錯誤？",33,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-110-2-social-work-management-028","有關危機管理的敘述，下列何者錯誤？",28,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-110-2-social-work-management-034","有關社會工作使用網際網路的敘述，下列何者錯誤？",34,1787299272725]