[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-110-2-social-work-management-032":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-110-2-社會工作管理-032","sw-110-2-social-work-management-032",110,2,true,32,"相較於一般組織，有關社會服務組織的品質文化，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"重視服務使用者的選擇權與決定權","公民導向，重視發現問題","品質組織會重視員工投資與教育訓練支出","重視品質和效率是集體努力的結果","B",null,[],"本題考點是社會服務組織品質文化相較一般營利組織的特殊性。社會服務組織的品質文化以「服務使用者」為核心,重視使用者的選擇權與決定權、投資於員工教育訓練、並視品質為集體努力成果,故 A、C、D 皆為其正確特徵。B 敘述「公民導向,重視發現問題」與社會服務組織品質文化的定位不合:其品質觀是以「服務使用者\u002F顧客導向」而非籠統的「公民導向」,主軸在回應使用者需求與滿意,而非以發現問題為導向,故選 B 為錯誤敘述。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-110-2-social-work-management-031","平衡計分卡是一種包括顧客、內部作業流程、財務表現、學習與成長等四個構面組成的績效衡量系統，下列有關平衡計分卡的敘述何者錯誤？",31,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-110-2-social-work-management-033","社會服務夥伴關係（partnership）不是一種單純的主從或附屬關係，或是一種純粹市場型態的契約。下列有關夥伴關係的敘述何者錯誤？",33,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-110-2-social-work-management-030","全面品質管理動員組織內的員工，將服務朝向零缺點目標的理念，下列何者不是全面品質管理的實務策略？",30,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-110-2-social-work-management-034","有關社會工作使用網際網路的敘述，下列何者錯誤？",34,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-110-2-social-work-management-029","總結評估常常採取外部評估進行，下列何者為外部評估的優點？",29,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-110-2-social-work-management-035","有關社會服務機構預算編列步驟，下列順序組合何者較為適當？①設定與機構需要相關的特定目標 ②確定有關機構運作的事實 ③探討機構運作可能的替代方案 ④決定機構的優先次序 ⑤確定有關預算的決策 ⑥提供充分的解釋和公共關係",35,1787299272735]