[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-111-1-social-work-management-012":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-111-1-社會工作管理-012","sw-111-1-social-work-management-012",111,1,true,12,"有關平衡計分卡（Balanced Scorecard, BSC）的四大構面，何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"財務構面","顧客構面","外部流程構面","學習與成長構面","C",null,[],"本題考點是平衡計分卡(Balanced Scorecard, BSC)四大構面的正確名稱。BSC 的四構面為財務構面、顧客構面、內部流程構面、學習與成長構面,故 A、B、D 皆正確;C「外部流程構面」為錯誤,正確應是「內部流程構面(internal business process)」,BSC 衡量的是組織內部關鍵作業流程的效能,而非外部流程,故 C 錯誤為答案。辨識關鍵在於記住是「內部」流程而非「外部」流程——四構面透過因果邏輯串連:學習成長支撐內部流程,內部流程創造顧客價值,顧客滿意最終帶來財務成果。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-111-1-social-work-management-011","某家機構最近來了一位新主管，他發現目前機構的工作過於鬆散，因此決定對社工員進行管控措施，包括社工員每日須完成個人的工作檢核表，同時明確規定他們每天要做的事、報告外出工作往返時間與地點。這位主管採取的是那種管理思維？",11,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-111-1-social-work-management-013","最佳價值（Best Value）強調經濟、效率、效能的同時，又能符合公平正義的目標，下列有關最佳價值的敘述，何者錯誤？",13,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-111-1-social-work-management-010","充分授權以讓組織員工在面臨外在環境變遷時，能夠嘗試錯誤、改善問題、提升自我能力。此敘述符合下列何種管理思維？",10,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-111-1-social-work-management-014","某單位以過去兩年來接受服務之家暴相對人的數量與特徵、服務項目以及仍在等待服務的人數作為方案規劃之基礎，係屬於 J. Bradshaw 那一個需求評量的觀點？",14,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-111-1-social-work-management-009","團體決策容易出現團體盲從（group thinking）現象，乃是因為團體決策何種缺點所致？",9,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-111-1-social-work-management-015","社會服務方案的目的主要在協助個人、團體或社區解決問題，一旦問題被確認和界定後，這些問題必須要先被轉換成什麼，才能再轉換成服務或介入的相關策略？",15,1787299269554]