[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-sw-111-1-social-work-management-040":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-111-1-社會工作管理-040","sw-111-1-social-work-management-040",111,1,true,40,"組織變革包括解凍（unfreezing）、改變（changing）、再結凍（refreezing）三個階段，下列何者不屬於解凍階段的重要特徵？",{"A":15,"B":16,"C":17,"D":18},"工作重點在於排除員工對變革的抗拒心理","要能透過具體資料向員工說明變革的勢在必行","給予員工支持或採取新的報酬制度","需努力讓員工對變革保持更為開放的態度","C",null,[],"本題考點是Lewin組織變革三階段中「解凍」階段特徵的辨識。依Lewin變革理論,解凍(unfreezing)在打破現狀、降低員工抗拒,故排除員工對變革的抗拒心理(A)、透過具體資料說明變革勢在必行(B)、以及努力讓員工對變革保持更開放的態度(D),皆屬解凍階段的作為。C「給予員工支持或採取新的報酬制度」是在變革後鞏固並穩定新行為、使其內化,屬再結凍(refreezing)階段,故為非解凍特徵,選C。",[24,28,32,36,39,43],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-111-1-social-work-management-039","下列何者不是常用的社會服務資訊系統之內容？",39,{"webId":29,"stem":30,"number":10,"year":9,"session":31},"sw-111-2-social-work-management-001","對於「行政（administration）」、「管理（management）」與「治理（governance）」三者意涵的差異，下列敘述何者錯誤？",2,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-111-1-social-work-management-038","藉由社會關注的焦點，策劃富有創意的活動，以成為大眾關心的議題，更因此吸引媒體的報導與捐款人的參與，辦理活動是有其必要性的，係屬於下列何種行銷方式？",38,{"webId":37,"stem":38,"number":31,"year":9,"session":31},"sw-111-2-social-work-management-002","就規劃（planning）的意涵與目的而言，下列敘述何者錯誤？",{"webId":40,"stem":41,"number":42,"year":9,"session":10},"sw-111-1-social-work-management-037","某身心障礙機構開了一家餐廳作為心智障礙者的庇護職場，在餐廳牆壁上貼滿心智障礙者的笑臉，在桌子的玻璃下也有「因為您的愛心，將為我們帶來自信與尊嚴」等標語，現場更有多位心智障礙者擔任服務人員。這種行銷策略是：",37,{"webId":44,"stem":45,"number":46,"year":9,"session":31},"sw-111-2-social-work-management-003","策略性規劃（strategic planning）的過程中，除進行 SWOT 分析以擬定適當策略外，亦經常運用「PEST」的架構來評估組織外部環境，此分析架構的內涵不包含下列何者？",3,1787299269803]