[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-112-2-social-work-management-027":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-112-2-社會工作管理-027","sw-112-2-social-work-management-027",112,2,true,27,"有關於社會服務機構的績效管理，運用績效監測系統（performance monitoring system）的敘述，下列何者正確？",{"A":15,"B":16,"C":17,"D":18},"主要焦點在於個別管理者和員工","目標設定較偏屬於管理者和部屬面對面協商","強調成果、品質與顧客服務","該系統的資料蒐集與監測由個別管理者執行，由督導檢視","C",null,[],"本題考點是績效監測系統(performance monitoring system)的特性。依績效監測系統的設計,其以組織與方案整體為對象、持續蒐集並監測產出與成果資料,聚焦於成果、品質與顧客(服務使用者)服務,故正解為 C。A 錯在監測系統的焦點在組織與方案整體績效,而非僅個別管理者與員工;B 所述面對面協商設定目標較屬目標管理(MBO)或績效評估的特徵,非監測系統重點;D 錯在資料蒐集與監測是制度化、系統性的整體機制,而非由個別管理者各自執行、督導個別檢視。核心在「系統化地監看成果與服務品質」。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-112-2-social-work-management-026","發展面對危機（或災害）時的應變能力，以確保當危機或災害發生時，能夠較順利地回應各項突發的事件，係屬於災難管理那一個階段？",26,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-112-2-social-work-management-028","相較於一般商品品質，有關社會服務的「品質特性」敘述，下列何者較為正確？",28,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-112-2-social-work-management-025","系統性的運用有效資訊，以判定特定事件發生之機率及其影響之嚴重程度，係屬於風險管理何種執行方式？",25,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-112-2-social-work-management-029","在以成效為導向的社會服務方案計畫中，有關終結狀態的目標設定，係屬下列何者？",29,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-112-2-social-work-management-024","一些事件的發生可能影響社會服務組織目標的達成或服務使用者的權益，有效預防可能發生的事件及極小化其不利影響所執行的措施，係屬下列何種管理？",24,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-112-2-social-work-management-030","組織之間以非正式方式結合在一起，以共同期待為基礎促使互動合作，係屬於下列何種治理模式？",30,1787299277879]