[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-112-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-112-2-社會工作管理-028","sw-112-2-social-work-management-028",112,2,true,28,"相較於一般商品品質，有關社會服務的「品質特性」敘述，下列何者較為正確？",{"A":15,"B":16,"C":17,"D":18},"品質不易事先測量及獲得保證","生產過程中消費者參與較少","涉入的利害關係人及其動機較為單純","社會服務品質是有形且可以移動的","A",null,[],"本題考點是社會服務相較於一般商品的品質特性。依服務的無形性與生產消費同時性等特質,社會服務品質不易事先測量,也難以在提供前保證其品質,故正解為 A。B 錯在社會服務生產過程中消費者(服務使用者)參與程度「較高」而非較少,服務須在互動中共同完成;C 錯在社會服務涉入的利害關係人及其動機通常「較為複雜多元」而非單純;D 錯在社會服務具無形性,無法像實體商品般有形且可儲存移動。本題關鍵在掌握服務相對於商品的無形、不可分割與難以事前保證等特性。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-112-2-social-work-management-027","有關於社會服務機構的績效管理，運用績效監測系統（performance monitoring system）的敘述，下列何者正確？",27,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-112-2-social-work-management-029","在以成效為導向的社會服務方案計畫中，有關終結狀態的目標設定，係屬下列何者？",29,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-112-2-social-work-management-026","發展面對危機（或災害）時的應變能力，以確保當危機或災害發生時，能夠較順利地回應各項突發的事件，係屬於災難管理那一個階段？",26,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-112-2-social-work-management-030","組織之間以非正式方式結合在一起，以共同期待為基礎促使互動合作，係屬於下列何種治理模式？",30,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-112-2-social-work-management-025","系統性的運用有效資訊，以判定特定事件發生之機率及其影響之嚴重程度，係屬於風險管理何種執行方式？",25,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-112-2-social-work-management-031","有關於網絡治理（network governance）概念特點的敘述，下列何者錯誤？",31,1787299277895]