[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-113-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-113-2-社會工作管理-028","sw-113-2-social-work-management-028",113,2,true,28,"有關全面品質管理（total quality management, TQM），下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"TQM 是以領導者為中心的組織策略引導架構","TQM 是為了達到持續改善服務品質與追求顧客滿意","TQM 是管理品質保證的一套全面性架構","TQM 是由組織所採取之全面性顧客導向型系統","A",null,[],"本題考點在全面品質管理(TQM)的核心精神。TQM 是以「顧客為中心」的全面性、全員參與管理策略,而非「以領導者為中心」,故A錯誤,為本題答案。B持續改善服務品質與追求顧客滿意,正是 TQM 的目標;C TQM 是管理品質保證的全面性架構,正確;D TQM 是組織採取的全面性、顧客導向系統,正確。A把 TQM 的重心錯置為領導者,與其顧客導向、全員參與的本質相違,是關鍵錯處。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-113-2-social-work-management-027","有關組織之風險管理的意涵，下列敘述何者錯誤？",27,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-113-2-social-work-management-029","有關「避免因更換照顧者或服務提供者，而影響到與服務使用者之間的信賴關係」之敘述，係屬下列社會服務品質的何種要素？",29,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-113-2-social-work-management-026","對於社會服務機構志工招募的說明，下列敘述何者錯誤？",26,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-113-2-social-work-management-030","從系統觀點對於服務品質的構面分類，每一個構面都有其必要性，有關「由所提供服務所帶來的改變現象」之敘述，係屬下列何種構面？",30,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-113-2-social-work-management-025","社會工作者應清楚了解自己的角色和職務後，明確設定出能做或不能做的底線，係屬下列何種自我管理的技巧？",25,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-113-2-social-work-management-031","目標管理（management by objective, MBO）的特性與傳統績效管理有所不同，有關 MBO 的敘述，下列何者正確？",31,1787299280561]