[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-113-2-social-work-management-029":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-113-2-社會工作管理-029","sw-113-2-social-work-management-029",113,2,true,29,"有關「避免因更換照顧者或服務提供者，而影響到與服務使用者之間的信賴關係」之敘述，係屬下列社會服務品質的何種要素？",{"A":15,"B":16,"C":17,"D":18},"公平性","持續性","同理性","保證性","B",null,[],"本題考點在社會服務品質要素的辨識。題幹強調「避免因更換照顧者或服務提供者而影響與服務使用者的信賴關係」,重點在服務不因人員異動而中斷、維持一貫連貫,屬於「持續性(continuity)」,故選B。A公平性指服務資源與對待的公正一致;C同理性指理解並回應服務使用者的處境與感受;D保證性指專業能力與可信賴度使人安心。題幹核心是關係與服務的不中斷,對應持續性,而非資源分配的公平或情感理解的同理。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-113-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列敘述何者錯誤？",28,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-113-2-social-work-management-030","從系統觀點對於服務品質的構面分類，每一個構面都有其必要性，有關「由所提供服務所帶來的改變現象」之敘述，係屬下列何種構面？",30,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-113-2-social-work-management-027","有關組織之風險管理的意涵，下列敘述何者錯誤？",27,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-113-2-social-work-management-031","目標管理（management by objective, MBO）的特性與傳統績效管理有所不同，有關 MBO 的敘述，下列何者正確？",31,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-113-2-social-work-management-026","對於社會服務機構志工招募的說明，下列敘述何者錯誤？",26,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-113-2-social-work-management-032","社會服務品質有別於一般的商品品質，有關社會服務品質的特性，下列敘述何者正確？",32,1787299280581]