[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-113-2-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-113-2-社會工作管理-030","sw-113-2-social-work-management-030",113,2,true,30,"從系統觀點對於服務品質的構面分類，每一個構面都有其必要性，有關「由所提供服務所帶來的改變現象」之敘述，係屬下列何種構面？",{"A":15,"B":16,"C":17,"D":18},"結構面","過程面","結果面","感知面","C",null,[],"本題考點在服務品質的系統觀點構面分類。題幹「由所提供服務所帶來的改變現象」指的是服務造成的成效與產出結果,屬於「結果面(outcome)」,故選C。依 Donabedian 的品質三構面,A結構面指投入的資源條件(人力、設備、制度),B過程面指服務輸送的活動與方法,C結果面指服務對象因服務而產生的改變與成效。題幹強調「帶來的改變」正是結果指標,而非投入的結構或執行的過程,故選結果面。D感知面非此三構面的標準用語。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-113-2-social-work-management-029","有關「避免因更換照顧者或服務提供者，而影響到與服務使用者之間的信賴關係」之敘述，係屬下列社會服務品質的何種要素？",29,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-113-2-social-work-management-031","目標管理（management by objective, MBO）的特性與傳統績效管理有所不同，有關 MBO 的敘述，下列何者正確？",31,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-113-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列敘述何者錯誤？",28,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-113-2-social-work-management-032","社會服務品質有別於一般的商品品質，有關社會服務品質的特性，下列敘述何者正確？",32,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-113-2-social-work-management-027","有關組織之風險管理的意涵，下列敘述何者錯誤？",27,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-113-2-social-work-management-033","專業團隊的運作為影響社會服務機構經營績效的重要因素之一，有關「專業團隊」的敘述，下列何者錯誤？",33,1787299280586]