[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-020":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-020","sw-114-1-social-work-management-020",114,1,true,20,"有關方案服務品質相關的向度，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"「保證性」是指工作人員友善、有禮、體貼、以及具專業知識的程度","「人性化」是指服務對象能以其可理解的語言，隨時獲得與產品或服務相關的資訊","「一致性」是指產品或服務符合標準之程度","「安全性」是指在無風險的安全設施中提供產品或服務","B",null,[],"本題考點是服務品質各向度的正確定義配對。B 將「人性化」定義為「服務對象能以其可理解的語言，隨時獲得與產品或服務相關的資訊」，此描述實為「溝通性（communication）」向度的內涵；人性化（humaneness）應指以尊重與維護服務對象尊嚴、人道對待的態度提供服務，兩者定義張冠李戴，故 B 敘述錯誤，為本題答案。A 保證性指工作人員友善、有禮、體貼並具專業知識，C 一致性指產品或服務符合標準的程度，D 安全性指在無風險的安全設施中提供服務，三者定義與向度相符，敘述正確。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-114-1-social-work-management-019","有關方案正式執行前進行的評估，不包括下列何者？",19,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-114-1-social-work-management-021","某方案的目標是「提升親密關係受暴婦女的自我權能」，內容是為受暴婦女辦理支持團體、心理劇課程、藝術創作社團等，年度報告裡呈現了各場次人數和時數，以及參與者活動前、後的自我權能量表檢測的變化，還有創作公開展演的新聞報導數量及網頁觸及人數。上述方案評估涉及的類型，下列組合何者正確？①產出 ②成效 ③成本效益 ④滿意度 ⑤服務品質 ⑥社會影響力",21,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-114-1-social-work-management-018","在以成效為導向的方案規劃與評估之邏輯模式（logic model）中，有關資源投入運作過程，係屬該模式的何種元素？",18,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-114-1-social-work-management-022","衡量學員透過訓練學得新知識與技能的程度，係屬下列何種員工培訓評估準則？",22,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-114-1-social-work-management-017","有關需求評量與方案內容之間的關係，下列敘述何者正確？",17,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-114-1-social-work-management-023","重視勞工是否在安全暨健康的環境中工作，係屬於人力資源管理中何種活動？",23,1787299282759]