[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-030","sw-114-1-social-work-management-030",114,1,true,30,"社會服務的品質觀點依據其發展脈絡有所不同，認為品質即是充權顧客，讓顧客覺得更有權力，係屬下列社會服務品質的何種觀點？",{"A":15,"B":16,"C":17,"D":18},"科學或專家觀點","傳統觀點","管理或卓越觀點","消費主義觀點","D",null,[],"本題考點是社會服務品質觀點的類型辨識。依社會服務品質觀點的發展脈絡，「消費主義觀點（consumerism）」主張品質應由服務使用者（消費者）的角度界定，強調充權（empowerment）顧客、提升其在服務關係中的發言權與選擇權，讓顧客覺得更有權力，故題幹敘述對應 D，選 D。A 科學或專家觀點以專業標準、技術規格與客觀指標界定品質，權力在專業者手上；B 傳統觀點以既有慣例或投入資源多寡看待品質，較被動保守；C 管理或卓越觀點以組織管理、績效與追求卓越（excellence）界定品質，重點在組織層次的管理效能。唯有消費主義觀點把品質定義權交還顧客並訴諸充權，故 D 切題，其餘皆非。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-114-1-social-work-management-029","目標管理（management by objective, MBO）係指以管理者與部屬共同設定的目標來管理部屬，並將目標視為激勵、評估與控制的基礎，以確保目標的達成。下列何者不是目標管理的主要特性？",29,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-114-1-social-work-management-031","有關社會服務品質要素定義的敘述，下列何者錯誤？",31,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-114-1-social-work-management-028","災難管理週期可分為災難預防期、災難整備期、災難應變期以及災難重建期。下列何者是災難整備期的主要工作之一？",28,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-114-1-social-work-management-032","有關傳統一般組織與品質服務組織之差異，下列敘述何者錯誤？",32,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-114-1-social-work-management-027","有關危機對於社會服務機構可能造成的影響，下列敘述何者錯誤？",27,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-114-1-social-work-management-033","社會福利機構在建構專業團隊後，對「人」的管理需注意之原則，下列敘述何者錯誤？",33,1787299282880]