[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-032":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-032","sw-114-1-social-work-management-032",114,1,true,32,"有關傳統一般組織與品質服務組織之差異，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"一般組織時常藉由減少資源以抑制成本","品質服務組織著重於問題之發現，而非預防","品質服務組織視品質與服務效率的改善為組織集體的努力","一般組織由制度經營，參與者處於被動之地位","B",null,[],"本題考點是傳統一般組織與品質服務組織的差異對比，屬反向選題，要找出敘述錯誤者。品質服務組織（受全面品質管理 TQM 影響）的核心精神是「預防勝於補救」，主張在問題發生前即透過流程管控加以防範，而非等問題出現後才發現處理；選項 B 卻說品質服務組織「著重於問題之發現，而非預防」，恰好把方向講反，故為錯誤敘述，選 B。A 指一般組織常以減少資源投入來壓低成本，符合傳統組織的成本控制傾向；C 指品質服務組織視品質與效率改善為組織集體共同的努力，符合 TQM 全員參與精神；D 指一般組織由制度經營、參與者處於被動地位，符合科層式組織特徵。三者描述正確，唯 B 把品質組織的「重預防」誤植為「重發現」，故為答案。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-114-1-social-work-management-031","有關社會服務品質要素定義的敘述，下列何者錯誤？",31,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-114-1-social-work-management-033","社會福利機構在建構專業團隊後，對「人」的管理需注意之原則，下列敘述何者錯誤？",33,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-114-1-social-work-management-030","社會服務的品質觀點依據其發展脈絡有所不同，認為品質即是充權顧客，讓顧客覺得更有權力，係屬下列社會服務品質的何種觀點？",30,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-114-1-social-work-management-034","有效的網絡治理的關鍵在於網絡管理，有關網絡管理的敘述，下列何者錯誤？",34,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-114-1-social-work-management-029","目標管理（management by objective, MBO）係指以管理者與部屬共同設定的目標來管理部屬，並將目標視為激勵、評估與控制的基礎，以確保目標的達成。下列何者不是目標管理的主要特性？",29,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-114-1-social-work-management-035","當面對衝突時，作為一個主管，可選擇避免衝突、迎戰、對抗或嘗試去解決衝突。為了期待能順利解決衝突，下列何者方法正確？①規避或掩飾衝突 ②避免偏袒任何一方 ③認真傾聽 ④建立信任 ⑤假設衝突會自然被解決 ⑥持續檢視事情是否已獲得實際改善",35,1787299282893]