[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-033":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-033","sw-114-1-social-work-management-033",114,1,true,33,"社會福利機構在建構專業團隊後，對「人」的管理需注意之原則，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"發展與運用遊戲規則","為了團隊的人際和諧，管理者應暫時擱置人際衝突","促使服務使用者參與","管理者要能善用溝通、記錄","B",null,[],"本題考點是社福機構對「人」的管理原則，屬反向選題，要找出敘述錯誤者。有效的團隊管理主張正視並處理人際衝突，透過建設性溝通化解歧見，而非為求表面和諧而迴避；選項 B「為了團隊的人際和諧，管理者應暫時擱置人際衝突」把逃避衝突當成維持和諧的手段，與衝突管理應積極面對、及時處理的原則相反，故為錯誤敘述，選 B。A「發展與運用遊戲規則」指建立團隊共同的規範與運作準則、C「促使服務使用者參與」指納入使用者觀點與參與、D「管理者要能善用溝通、記錄」指以有效溝通與文件管理支撐團隊運作，三者都是對人管理的正確原則。B 的問題在於以擱置取代面對，衝突被壓抑而非化解，反易累積為更大裂痕，故為答案。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-114-1-social-work-management-032","有關傳統一般組織與品質服務組織之差異，下列敘述何者錯誤？",32,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-114-1-social-work-management-034","有效的網絡治理的關鍵在於網絡管理，有關網絡管理的敘述，下列何者錯誤？",34,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-114-1-social-work-management-031","有關社會服務品質要素定義的敘述，下列何者錯誤？",31,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-114-1-social-work-management-035","當面對衝突時，作為一個主管，可選擇避免衝突、迎戰、對抗或嘗試去解決衝突。為了期待能順利解決衝突，下列何者方法正確？①規避或掩飾衝突 ②避免偏袒任何一方 ③認真傾聽 ④建立信任 ⑤假設衝突會自然被解決 ⑥持續檢視事情是否已獲得實際改善",35,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-114-1-social-work-management-030","社會服務的品質觀點依據其發展脈絡有所不同，認為品質即是充權顧客，讓顧客覺得更有權力，係屬下列社會服務品質的何種觀點？",30,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-114-1-social-work-management-036","預算編列攸關組織服務的推動能否進行，社會工作者應注意預算編列原則，下列敘述何者正確？",36,1787299282916]