[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-sw-114-1-social-work-management-035":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":23},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":10},"sw-114-1-社會工作管理-035","sw-114-1-social-work-management-035",114,1,true,35,"當面對衝突時，作為一個主管，可選擇避免衝突、迎戰、對抗或嘗試去解決衝突。為了期待能順利解決衝突，下列何者方法正確？①規避或掩飾衝突 ②避免偏袒任何一方 ③認真傾聽 ④建立信任 ⑤假設衝突會自然被解決 ⑥持續檢視事情是否已獲得實際改善",{"A":15,"B":16,"C":17,"D":18},"①③⑤⑥","①②④⑤","②③④⑥","②③④⑤","C",null,[],"本題考點是主管面對衝突時的有效解決方法辨識。有效的衝突解決講求以中立、傾聽、信任與持續追蹤的方式正面處理衝突：②避免偏袒任何一方可維持主管的中立與公信、③認真傾聽能釐清各方立場與需求、④建立信任是化解對立的基礎、⑥持續檢視事情是否已獲得實際改善能確保衝突真正被解決而非表面平息，四者組合為正解，選 C（②③④⑥）。①規避或掩飾衝突是逃避而非解決，只會延後問題；⑤假設衝突會自然被解決屬消極放任，衝突多不會自行消失反而可能惡化，兩者皆為錯誤方法，故凡含①或⑤的選項（A、B、D）均應排除，唯 C 全由正確方法構成。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":27,"year":9,"session":10},"sw-114-1-social-work-management-034","有效的網絡治理的關鍵在於網絡管理，有關網絡管理的敘述，下列何者錯誤？",34,{"webId":29,"stem":30,"number":31,"year":9,"session":10},"sw-114-1-social-work-management-036","預算編列攸關組織服務的推動能否進行，社會工作者應注意預算編列原則，下列敘述何者正確？",36,{"webId":33,"stem":34,"number":35,"year":9,"session":10},"sw-114-1-social-work-management-033","社會福利機構在建構專業團隊後，對「人」的管理需注意之原則，下列敘述何者錯誤？",33,{"webId":37,"stem":38,"number":39,"year":9,"session":10},"sw-114-1-social-work-management-037","在服務輸送系統中更積極的努力行銷，以增加現有服務的使用率，例如鼓勵既有的服務對象更頻繁地使用服務，係屬下列何種社會行銷策略？",37,{"webId":41,"stem":42,"number":43,"year":9,"session":10},"sw-114-1-social-work-management-032","有關傳統一般組織與品質服務組織之差異，下列敘述何者錯誤？",32,{"webId":45,"stem":46,"number":47,"year":9,"session":10},"sw-114-1-social-work-management-038","有關社會福利機構募款之敘述，下列何者錯誤？",38,1787299282933]