[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-114-2-social-work-management-027":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-114-2-社會工作管理-027","sw-114-2-social-work-management-027",114,2,true,27,"有關危機管理（crisis management）的敘述，下列何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"危機管理為避免或降低危機事件對組織的傷害，維持一種有時效性、固定性的監控與管理過程","危機管理的目的在於第一時間點發揮緊急救難的功能","危機管理能避免災情擴大，儘速恢復原來功能","好的危機管理能力，將可成為組織的競爭優勢","A",null,[],"本題考點為危機管理(crisis management)的定義與特性。A敘述有誤:危機管理是一種「有時效性、動態性」的監控與管理過程,而非「固定性」;危機情勢瞬息萬變,管理機制必須隨情況彈性調整,以固定不變的方式監控與危機本質相矛盾,故選A為錯誤者。B危機管理旨在第一時間發揮緊急救難功能、C能避免災情擴大並儘速恢復原有功能、D良好的危機管理能力可轉化為組織競爭優勢,皆為正確描述。關鍵在辨識「固定性」與危機的動態特性衝突。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-114-2-social-work-management-026","社工員的角色在災難事件中是不可或缺的，有關社工員在災難管理中的任務，下列敘述何者錯誤？",26,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-114-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列何者為其重要的特色？",28,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-114-2-social-work-management-025","依據志工的服務出席率來評量其服務表現，係屬於下列何種類型的評量指標？",25,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-114-2-social-work-management-029","目標與關鍵結果（objectives and key results, OKR）是繼 KPI（key performance index）廣為各界喜好的績效管理工具，下列敘述何者正確？",29,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-114-2-social-work-management-024","在工作過程中應致力追求「工作—生活的平衡（work-life balance）」，係屬下列何種自我管理的技巧？",24,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-114-2-social-work-management-030","有關社會服務品質之特性，下列敘述何者錯誤？",30,1787299256838]