[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-114-2-social-work-management-028":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-114-2-社會工作管理-028","sw-114-2-social-work-management-028",114,2,true,28,"有關全面品質管理（total quality management, TQM），下列何者為其重要的特色？",{"A":15,"B":16,"C":17,"D":18},"財務導向、持續改善、相互合作、強調競爭、學習文化","以客為尊、持續改善、證據導向、參與和充權、學習文化","以客為尊、穩定堅持、科層管理、控制成本、參與和充權","穩定堅持、相互合作、參與和充權、科學驗證、問題導向","B",null,[],"本題考點為全面品質管理(TQM)的核心特色。TQM強調「以客為尊、持續改善、證據導向、參與和充權、學習文化」,故選B。其精神在於顧客(服務使用者)導向、全員參與、以資料證據持續改進,並形塑學習型組織。A的「財務導向、強調競爭」與TQM重顧客與合作的精神相悖;C的「科層管理、控制成本」與TQM充權、扁平參與的理念矛盾;D的「穩定堅持、問題導向」不符TQM持續改善(continuous improvement)的動態精神。關鍵在掌握TQM顧客導向與持續改善兩大支柱。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-114-2-social-work-management-027","有關危機管理（crisis management）的敘述，下列何者錯誤？",27,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-114-2-social-work-management-029","目標與關鍵結果（objectives and key results, OKR）是繼 KPI（key performance index）廣為各界喜好的績效管理工具，下列敘述何者正確？",29,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-114-2-social-work-management-026","社工員的角色在災難事件中是不可或缺的，有關社工員在災難管理中的任務，下列敘述何者錯誤？",26,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-114-2-social-work-management-030","有關社會服務品質之特性，下列敘述何者錯誤？",30,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-114-2-social-work-management-025","依據志工的服務出席率來評量其服務表現，係屬於下列何種類型的評量指標？",25,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-114-2-social-work-management-031","主張衝突必須要被避免，管理者的責任是要設法消除團體中可能造成衝突的原因，並在衝突出現時即時予以化解，係屬於下列何種衝突觀點？",31,1787299256856]