[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-114-2-social-work-management-029":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-114-2-社會工作管理-029","sw-114-2-social-work-management-029",114,2,true,29,"目標與關鍵結果（objectives and key results, OKR）是繼 KPI（key performance index）廣為各界喜好的績效管理工具，下列敘述何者正確？",{"A":15,"B":16,"C":17,"D":18},"KPI 彈性透明方式設定目標；OKR 強調目標，較忽略過程","KPI 是由上而下分配任務，重視結果；OKR 是由下而上，聚焦目標的引導工具","KPI 採滾動式檢討，強調定期檢查及持續再評估；OKR 原則 1 年調整一次","KPI 通常與績效考核分開；OKR 通常與績效考核連結","B",null,[],"本題考點為KPI與OKR兩種績效管理工具的比較。B正確:KPI多為「由上而下」分配任務、重視結果達成;OKR則「由下而上」凝聚共識、聚焦目標作為引導工具,故選B。A敘述顛倒,彈性透明地設定目標是OKR的特徵而非KPI;C敘述顛倒,滾動式檢討與定期再評估是OKR的特性,KPI反而多依固定週期考核;D敘述顛倒,OKR原則上與績效考核脫鉤以鼓勵挑戰性目標,KPI才緊扣考核連結。關鍵在掌握兩者在方向(上對下\u002F下對上)與考核連結的差異。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-114-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列何者為其重要的特色？",28,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-114-2-social-work-management-030","有關社會服務品質之特性，下列敘述何者錯誤？",30,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-114-2-social-work-management-027","有關危機管理（crisis management）的敘述，下列何者錯誤？",27,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-114-2-social-work-management-031","主張衝突必須要被避免，管理者的責任是要設法消除團體中可能造成衝突的原因，並在衝突出現時即時予以化解，係屬於下列何種衝突觀點？",31,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-114-2-social-work-management-026","社工員的角色在災難事件中是不可或缺的，有關社工員在災難管理中的任務，下列敘述何者錯誤？",26,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-114-2-social-work-management-032","有關社會福利機構的衝突管理意涵，下列敘述何者錯誤？",32,1787299256863]