[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-114-2-social-work-management-030":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-114-2-社會工作管理-030","sw-114-2-social-work-management-030",114,2,true,30,"有關社會服務品質之特性，下列敘述何者錯誤？",{"A":15,"B":16,"C":17,"D":18},"以關懷弱勢者和公民為目標","產出和消費不同時發生","品質創造滿足和需求後可能造成資源排擠","生產過程中，服務使用者較積極參與","B",null,[],"本題考點為社會服務(勞務型服務)品質的特性。B敘述有誤:社會服務具「不可分割性」,生產與消費常是同時發生的,例如會談當下即產出服務並被使用,故「產出和消費不同時發生」是錯誤描述,選B。A以關懷弱勢者與公民為目標、C品質提升創造滿足與需求後可能排擠有限資源、D服務使用者在生產過程中較積極參與(共同生產),皆為社會服務品質的正確描述。關鍵在辨識服務的不可分割性(生產與消費同時發生)。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-114-2-social-work-management-029","目標與關鍵結果（objectives and key results, OKR）是繼 KPI（key performance index）廣為各界喜好的績效管理工具，下列敘述何者正確？",29,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-114-2-social-work-management-031","主張衝突必須要被避免，管理者的責任是要設法消除團體中可能造成衝突的原因，並在衝突出現時即時予以化解，係屬於下列何種衝突觀點？",31,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-114-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列何者為其重要的特色？",28,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-114-2-social-work-management-032","有關社會福利機構的衝突管理意涵，下列敘述何者錯誤？",32,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-114-2-social-work-management-027","有關危機管理（crisis management）的敘述，下列何者錯誤？",27,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-114-2-social-work-management-033","資源管理包含資源的盤點、建構與維繫，有關資源盤點之意涵，下列敘述何者錯誤？",33,1787299256873]