[{"data":1,"prerenderedAt":49},["ShallowReactive",2],{"q-sw-114-2-social-work-management-031":3},{"subject":4,"subjectSlug":5,"subjectFullName":4,"question":6,"related":24},"社會工作管理","social-work-management",{"id":7,"webId":8,"year":9,"session":10,"subject":4,"legacy":11,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"lawTimestamp":9,"explanation":22,"freq":23},"sw-114-2-社會工作管理-031","sw-114-2-social-work-management-031",114,2,true,31,"主張衝突必須要被避免，管理者的責任是要設法消除團體中可能造成衝突的原因，並在衝突出現時即時予以化解，係屬於下列何種衝突觀點？",{"A":15,"B":16,"C":17,"D":18},"衝突的傳統觀點","衝突的人際關係觀點","衝突的互動觀點","衝突的功能論","A",null,[],"本題考點為衝突觀點的取向辨識。主張衝突有害、管理者應設法消除可能造成衝突的原因並在衝突出現時即時化解,屬「衝突的傳統觀點」,認為衝突反映組織功能失調、應盡量避免,故選A。B「人際關係觀點」認為衝突是組織中自然且無可避免的,主張接納與正視衝突;C「互動觀點」更進一步鼓勵維持適度衝突以激發創新與團體活力;D「衝突的功能論」非此組織行為理論的標準三分類。關鍵在「必須避免、設法消除」對應傳統觀點的負面立場。",1,[25,29,33,37,41,45],{"webId":26,"stem":27,"number":28,"year":9,"session":10},"sw-114-2-social-work-management-030","有關社會服務品質之特性，下列敘述何者錯誤？",30,{"webId":30,"stem":31,"number":32,"year":9,"session":10},"sw-114-2-social-work-management-032","有關社會福利機構的衝突管理意涵，下列敘述何者錯誤？",32,{"webId":34,"stem":35,"number":36,"year":9,"session":10},"sw-114-2-social-work-management-029","目標與關鍵結果（objectives and key results, OKR）是繼 KPI（key performance index）廣為各界喜好的績效管理工具，下列敘述何者正確？",29,{"webId":38,"stem":39,"number":40,"year":9,"session":10},"sw-114-2-social-work-management-033","資源管理包含資源的盤點、建構與維繫，有關資源盤點之意涵，下列敘述何者錯誤？",33,{"webId":42,"stem":43,"number":44,"year":9,"session":10},"sw-114-2-social-work-management-028","有關全面品質管理（total quality management, TQM），下列何者為其重要的特色？",28,{"webId":46,"stem":47,"number":48,"year":9,"session":10},"sw-114-2-social-work-management-034","在社會服務契約委外中，若依服務個案數與服務項目計算酬勞，係屬下列何種管理機制？",34,1787299256879]